01
Retyping documents
Someone copies invoices, orders and contracts from PDFs into the system. By hand, for hours, with mistakes.
/Our method
- DiscoveryWe start by understanding your needs.
- Made to fitWe design for your company, not for a template.
- Your solutionPrepared for your company alone, and yours to keep.
AI made to fityour company.
We don’t deliver off-the-shelf solutions.We start by understanding your needs and use AI to build a solution made for your company.
Tercecik · Tercet Labs assistant
Chat with Tercecik
An AI model runs this chat. We don't store it unless you pass your case to the team. How we protect data
01 /Method
We don’t deliver off-the-shelf products. We build them together with you, around your needs.
See how we workHow implementation usually goes
A typical vendor
- Arrives with one product for everyone
- Bends your work to fit its tool
- Installs the system and moves on
How Tercet Labs works
A solution made to fit
- We start by understanding your needs
- Together we choose the problems that get in the way most
- We build something unique, shaped around what your company needs
- 01
Names the problems
Picks out what keeps coming up in what we learn and what slows work down most.
- 02
Suggests solutions
Lays out the possible routes. The choice stays with you.
- 03
Guides the process
Keeps track of every step, from understanding your needs to a working tool.
02 /Where the time goes
Tasks that take up your team’s time and could be automated.
02
An inbox that never shrinks
Customers ask the same questions, and the team writes every reply from scratch.
03
The phone rings at the wrong moment
A member of staff is serving someone in person when another customer calls. The call is lost.
04
Disconnected systems
CRM, accounting and spreadsheets run separately, so staff move the data between them by hand.
Discovery
We map your needs: how work runs today, your processes and data, and what slows it down most.
Choice
Together we pick the problems that get in the way most. That’s where we start.
Analysis with AI
Working from what we learned about your needs, AI helps find ways to solve them and guides the next steps.
Built to fit
We build around your processes and your people. The team is involved from day one, so every step is tested on real work.
Your solution
A solution prepared for your company, owned by it, and taking work off your team every day.
01
AI assistants
Voice and text. They answer calls, emails and chats, and pass anything they can’t resolve to a person, with the full context.
- Voice
- Chat
02
Automation
Document flow, reports, notifications, reading data from PDFs. We turn repetitive tasks into processes that run without anyone clicking.
- Documents
- Workflows
- Reports
03
Apps
Web and mobile apps for iOS and Android: from a prototype to a version your team or customers use every day.
- Web
- iOS
- Android
04
Integrations
We connect CRM, ERP, accounting and databases so information moves between systems by itself, not through someone’s hands.
- API
- Databases
- RPA
05
AI training
We teach teams to work with AI tools: safely, in line with GDPR, using examples from their own daily work.
- Workshops
- Roll-out
- Security
04 /Services
Five areas. Every solution prepared for a specific company.
05 /Our products
We test our methods on our own products.
A Tercet Labs product
omowa
From words to action.
A system that helps teams solve problems and close meetings with a decision.
For boards, teams and departments, and for public bodies too: anywhere people sit down to deliberate. OMOWA runs the conversation in two stages. First the team builds a shared picture of the issue, with no ready-made answers put in front of them. Then they discuss it and close the meeting with a decision and a list of actions.
Helps solve problems
- Getting a team to agreeWhen people see the issue differently and the talk goes round in circles
- Work across departmentsWhen every department has its own priorities and a shared direction is hard to reach
- PlanningWhen you need to settle what comes first, who owns what and by when
- Strategy with your staffWhen the company’s direction should be shaped with the team, not only by the board
- Dialogue, then discussionA shared picture first, the decision after
- A condition before decidingThe team moves on once the picture is complete
- Risk reviewChecks what could go wrong before you start
- Assistant in the backgroundRecords the meeting and observations on the board
It describes what was said in the meeting. It doesn’t judge people or read emotions.
See OMOWA in your meeting →A Tercet Labs product
Fenek
An AI assistant that works with you during the meeting.
It works live during the conversation: follows the threads, notes what you agree and helps as you go. After the meeting it hands over a summary with decisions and tasks, so nobody has to take notes.
- Helps live during the conversation
- Summarises the meeting
- Pulls out agreements and tasks
- Works together with OMOWA
A Tercet Labs product
Asistel
A voice assistant for pharmacies.
It answers the phone while the pharmacist is serving a patient at the counter. It handles questions about availability, takes orders for the pharmacist, and leaves anything that needs a pharmacist on the pharmacy dashboard as a callback.
- Answers at any hour
- Takes orders for the pharmacist
- Callbacks on the pharmacy dashboard
In daily use at a real pharmacy.
06 /Use cases
Where AItakes the load off your team.
Already runs in our productWe can build it
- 01.1Answering calls and taking orders while staff serve customers in personAlready runs in our product: Asistel
- 01.2Replies to repeat questions by email and chatwe can build it
- 01.3Call summaries saved to the CRMwe can build it
- 02.1Meetings that end with a decision and a task listAlready runs in our product: OMOWA
- 02.2Agreeing a shared direction across departmentsAlready runs in our product: OMOWA
- 02.3Meeting notes and summaries nobody has to writeAlready runs in our product: Fenek
- 03.1First assessment of enquiries before they reach a salespersonwe can build it
- 03.2Draft offers and quotes ready for approvalwe can build it
- 03.3Reminders about customers who stopped replyingwe can build it
- 04.1Reading data from invoices, contracts and formswe can build it
- 04.2Document and approval flowwe can build it
- 04.3Order in email and attachmentswe can build it
- 05.1Matching payments to invoiceswe can build it
- 05.2Regular reports without manual assemblywe can build it
- 05.3Checking that every document has arrivedwe can build it
- 06.1First screening of job applicationswe can build it
- 06.2A company knowledge assistant for new starterswe can build it
- 06.3Answers to repeat HR questionswe can build it
07 /Why us
We build for clients the way we build our own products.
We create and develop our own products: OMOWA, Fenek and Asistel. That is how we know how AI performs after roll-out, not just in a demo.
Book a callTercet Labs
03products of our own: OMOWA, Fenek, Asistel
05areas we build in
24/7hours a day the assistant works, without breaks
Every solution is different
We don’t sell off-the-shelf systems. We fit every implementation to a single company: its people, its processes and the way it works.
Law and data protection from the start
GDPR, professional confidentiality and industry rules go into the project at the start, not at the end.
Stages you can check
Every week or two you get a working part. You see the progress and can change direction before the whole budget is spent.
08 /Team
The people who run your rollout.
President of the Management Board
An entrepreneur with many years of experience running companies, co-founder of Domocni.pl.
Leszek Sufa
Co-founder, software engineer
A senior front-end engineer who has built web applications since 2019, for fintech and industry among others. At Tercet Labs he builds the company’s products, including Asistel, and runs teams of AI agents that write software.
Marcin Sufa
Co-founder
Streamlines and automates company processes with AI, from understanding what a team needs to putting the tools into everyday work.
Maciej Sufa
09 /Questions
Frequently asked questions.
Is my data safe?
We design in line with GDPR. We agree where the data lives, who can access it and how long we keep it. Wherever possible, sensitive data never reaches the model at all.
How long does implementation take?
It depends on the process. We split larger projects into stages, so the first working piece arrives as early as possible, not after several months.
Will the investment pay off?
We start with a process where the savings can be counted: in hours, calls or documents. If we can’t see a return, we tell you in the first conversation.
Which systems can you connect to?
Most tools that offer an API: CRM, ERP, accounting systems, email, calendars and databases. We check the rest during analysis.
Does my team need to be technical?
No. We build tools for people who need to get work done, not configure software. We train the team and stay on to help after launch.
10 /Contact
Tell us about the processthat takes up most of your time.
The first conversation is free and commits you to nothing.
kontakt@tercetlabs.pl